Derrick Rock
Activity overview
Latest activity by Derrick Rock-
Derrick Rock commented, Hey Rose, please send a video of the process and where you are getting stuck to contact@reekon.tools and we would be happy to help get it figured out!
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Derrick Rock commented, Hi Rose, have you selected the correct blade type? This usually happens if the incorrect selection is made - https://support.reekon.tools/hc/en-us/articles/21075730938388-Difference-between-Blade-...
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Derrick Rock commented, Hey Thomas, we have responded to both of your emails. Please check your spam folder if you have not received
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Derrick Rock created an article, Blade Setup Troubleshooting
Values Too Far Out of Range If you see the below message, it means that the alignment of each step was not completed correctly.\ Please repeat the processing ensure the following: Move slowly fr...
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Derrick Rock commented, Hey Steve, thanks for reaching out. This is a known bug we are working on fixing. For now you would need to screenshot the photo and then re-import as an annotation
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Derrick Rock created an article, REEKON Tools Catalog Download
Please see below for REEKON Tools Catalog Download:
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Derrick Rock commented, Hey John, no need to recalibrate after changing batteries
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Derrick Rock commented, Hey Jordan, can you email us a screenshot of what you are trying to delete - contact@reekon.tools and we can figure it out!
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Derrick Rock commented, Hey Jordan, thanks for reaching out and for the suggestion. To delete an object, click the object icon, then, when on the preview page, select the "i" icon in the top right corner. From the botto...
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Derrick Rock created an article, T1 Tomahawk Serial Names
The serial names (located on the bottom of the product label on every T1 Tomahawk) follow the format: <FirstnameAnimal> Some examples include RobertFish StephenHawk RogerRabbit These names are r...